Business Process Outsourcing in Cleveland, OH

Driven by people. Powered by technology. Perfected by process.

Avalon’s Business Process Outsourcing (BPO) services will transform the way you do business, as the management of a variety of business processes – including secure print and mail, document imaging and scanning, and managd office services – is shifted from you to us.

By utilizing Avalon’s trained employees, state-of-the-art technology, and efficient processes and procedures to manage all these tasks on an ongoing basis, you’ll save time and money, and most importantly, you and your team will be able to focus solely on your business.

Our Business Process Outsourcing services include:

CONTACT A CLEVELAND, OH, BPO SPECIALIST TODAY

Managed Office Services

A business’s leadership team is pulled in countless directions, which makes managing daily operations challenging. There’s also little time available for them to research and implement technology to increase office efficiency and improve profitability. And it’s not just the C-suite. Employees can be distracted from their daily duties to make copies, answer phones, and other administrative tasks.

That’s why Avalon provides managed office services (MOS) to our clients. Through MOS, we not only manage administrative tasks for our clients, we also save them hard dollar costs by streamlining invoicing and implementing cost recovery systems and procedures.

Our managed office services include:

  • Mailroom services
  • Document scanning, printing, copying
  • Reception
  • Courier, logistics
  • Print operations management
  • Equipment and supply management
  • Cost recovery management
  • Records management
  • Backup staff

To see if MOS is right for your business, Avalon can perform a detailed audit of your current systems, processes, volumes, and expenses. By studying and identifying your critical needs, we can then customize back-office solutions, recommend and install equipment and software, place people in your office to help ensure daily operations run seamlessly, and, ultimately, allow you – and your team – to focus on your core business.

Managed Secure Print & Mail

Since 2004, Avalon has provided high-speed document scanning services – including high-quality, quick-turnaround scans of HR records, lease documents, project files, and other critical paper records – to businesses of all

The team at Avalon has printed and mailed billions of pages of confidential documents containing personally identifiable information (PII) and protected health information (PHI), such as medical records, financial statements, bankruptcy mail-outs, and cybersecurity breach notifications.

Our end-to-end managed secure print and mail services, part of our Business Process Outsourcing division, include everything from list deduping and data scrubbing to printing and sealing to pre-sorting and bulk delivery to the post office. As a managed service, our team is available to help you on a daily, weekly, or monthly schedule to ensure your notifications are sent in a secure and timely manner.

How we secure your data:

Avalon successfully completed the SOC 2 Type 1 information security audit as of July 2021, and the scope of the audit included our secure print and mail services. To ensure the privacy of your sensitive data, including the PII and PHI of your clients, vendors, and other business associates, all Avalon locations are secure facilities and not open to the general public, and our employees are required to sign a non-disclosure confidentiality agreement as a condition of employment.

Additional security measures include:

  • Continuous data encryption
  • You maintain 100% ownership of your data
  • Document barcodes enable postal discounts, mail tracking, and 100% accuracy

Managed Document Scanning

If your business still produces a significant amount of paper, you understand the difficulties of working within a paper document system. Paper files take up valuable space in your office, are prone to damage, make collaboration difficult, and present security issues. Then, there’s the staggering costs of printers, toner, and other office supplies. Let the team at Avalon help eliminate paper from the equation through our managed document scanning services.

While document scanning sounds simple, it’s a time-consuming process that includes:

  • Assembling and organizing paper files
  • Ensuring hard copy documents have no staples or folded corners
  • Applying metadata to enable keyword searching
  • Manually reviewing each electronic page against the original to ensure accuracy
  • Embedding OCR technology
  • Performing several other laborious tasks

Once complete, thousands – even millions – of your important documents will be stored in an easily searchable database, allowing you to locate, annotate, and distribute your documents within seconds. Our experts can customize a document scanning solution to manage your current and future scanning needs on a daily, weekly, or monthly basis, so your business can work more efficiently, and you can save time and money.

LEARN MORE ABOUT OUR BUSINESS PROCESS OUTSOURCING SOLUTIONS IN CLEVELAND, OH, TODAY!