COVID-19 FAQs

Frequently asked questions regarding Avalon’s work status during the COVID-19 stay-at-home executive order.

Choose the location for specific information about that office’s available services and more. Please note that since federal rules are everchanging, some of the information here may be outdated. Feel free to call your account representative of one of our offices if you have any questions.

Avalon Buffalo

Avalon Cleveland

Avalon Detroit

Avalon Grand Rapids

Avalon Omaha

Avalon Rochester

Avalon Syracuse

Avalon Tampa

Avalon Utica

Avalon Buffalo

716.995.7777

What is Avalon’s availability during this stay-at-home work order in Buffalo?

We are following the guidelines set forth by the State of New York. We will remain operational, with some staff working remotely and a limited staff onsite to service your daily needs. Please communicate to us through normal channels.

Are you still providing pickup and delivery services?

Yes. Due to the sensitivity of the COVID-19 crisis, we are taking great care in following safety protocol measures. We will be performing pickup and delivery services at your company as always, as well as at residences and other locations, to accommodate those who are working remotely. Additionally, clients are free to pick up their projects at our Buffalo location.

Does limited staff affect turnaround time on our projects?

Turnaround time may or may not be impacted, depending on the size and complexity of your project. Please call us to provide details of your project, so we can provide you with a realistic timeframe.

Is Avalon following the recommended preparedness plan in each office?

Yes. We are taking all the necessary precautions as laid out by the Center for Disease Control (CDC), the World Health Organization (WHO), and other government entities, so that we may keep our employees, customers, and communities safe. 

Are sales representatives working and available?

Yes. Sales representatives are working remotely and will provide you with the same level of service as always. They are working remotely and can be reached via email and cell phone and are capable of holding video conferences via Microsoft Teams, if you prefer.

Are your eDiscovery and cybersecurity service lines operating?

Yes. Digital forensics, electronic discovery, and cybersecurity services are fully operational.

Avalon Cleveland

216.592.9999

What is Avalon’s availability during this stay-at-home work order in Cleveland?

Avalon has been identified as an “essential business,” as we support the healthcare, legal, and cybersecurity industries. We will remain operational, with some staff working remotely, as well as a team onsite to service your daily needs. Please communicate to us through normal channels.

Are you still providing pickup and delivery services?

Yes. Due to the sensitivity of the COVID-19 crisis, we are taking great care in following safety protocol measures. We will be performing pickup and delivery services at your company as always, as well as at residences and other locations, to accommodate those who are working remotely. Additionally, clients are free to pick up their projects at our Cleveland location.

Does limited staff affect turnaround time on our projects?

Turnaround time may or may not be impacted, depending on the size and complexity of your project. Please call us to provide details of your project, so we can provide you with a realistic timeframe.

Is Avalon following the recommended preparedness plan in each office?

Yes. We are taking all the necessary precautions as laid out by the Center for Disease Control (CDC), the World Health Organization (WHO), and other government entities, so that we may keep our employees, customers, and communities safe. 

Are sales representatives working and available?

Yes. Sales representatives are working remotely and will provide you with the same level of service as always. They are working remotely and can be reached via email and cell phone and are capable of holding video conferences via Microsoft Teams, if you prefer.

Are your eDiscovery and cybersecurity service lines operating?

Yes. Digital forensics, electronic discovery, and cybersecurity services are fully operational.

Avalon Detroit

248.955.9200

What is Avalon’s availability during this stay-at-home work order in Detroit?

We are following the guidelines set forth by the State of Michigan. We will remain operational, with some staff working remotely and a limited staff onsite to service your daily needs. Please communicate to us through normal channels.

Are you still providing pickup and delivery services?

Yes. Due to the sensitivity of the COVID-19 crisis, we are taking great care in following safety protocol measures. We will be performing pickup and delivery services at your company as always, as well as at residences and other locations, to accommodate those who are working remotely. Additionally, clients are free to pick up their projects at our Detroit location.

Does limited staff affect turnaround time on our projects?

Turnaround time may or may not be impacted, depending on the size and complexity of your project. Please call us to provide details of your project, so we can provide you with a realistic timeframe.

Is Avalon following the recommended preparedness plan in each office?

Yes. We are taking all the necessary precautions as laid out by the Center for Disease Control (CDC), the World Health Organization (WHO), and other government entities, so that we may keep our employees, customers, and communities safe. 

Are sales representatives working and available?

Yes. Sales representatives are working remotely and will provide you with the same level of service as always. They are working remotely and can be reached via email and cell phone and are capable of holding video conferences via Microsoft Teams, if you prefer.

Are your eDiscovery and cybersecurity service lines operating?

Yes. Digital forensics, electronic discovery, and cybersecurity services are fully operational.

Avalon Grand Rapids

616.251.1212

What is Avalon’s availability during this stay-at-home work order in Grand Rapids?

We are following the guidelines set forth by the State of Michigan. We will remain operational, with some staff working remotely and a limited staff onsite to service your daily needs. Please communicate to us through normal channels.

Are you still providing pickup and delivery services?

Yes. Due to the sensitivity of the COVID-19 crisis, we are taking great care in following safety protocol measures. We will be performing pickup and delivery services at your company as always, as well as at residences and other locations, to accommodate those who are working remotely. Additionally, clients are free to pick up their projects at our Grand Rapids location.

Does limited staff affect turnaround time on our projects?

Turnaround time may or may not be impacted, depending on the size and complexity of your project. Please call us to provide details of your project, so we can provide you with a realistic timeframe.

Is Avalon following the recommended preparedness plan in each office?

Yes. We are taking all the necessary precautions as laid out by the Center for Disease Control (CDC), the World Health Organization (WHO), and other government entities, so that we may keep our employees, customers, and communities safe. 

Are sales representatives working and available?

Yes. Sales representatives are working remotely and will provide you with the same level of service as always. They are working remotely and can be reached via email and cell phone and are capable of holding video conferences via Microsoft Teams, if you prefer.

Are your eDiscovery and cybersecurity service lines operating?

Yes. Digital forensics, electronic discovery, and cybersecurity services are fully operational.

Avalon Omaha

402.885.8800

What is Avalon’s availability during this stay-at-home work order in Omaha?

Avalon has been identified as an “essential business,” as we support the healthcare, legal, and cybersecurity industries.  We will remain operational, with some staff working remotely, as well as a team onsite to service your daily needs.  Please communicate to us through normal channels.

Are you still providing pickup and delivery services?

Yes. Due to the sensitivity of the COVID-19 crisis, we are taking great care in following safety protocol measures. We will be performing pickup and delivery services at your company as always, as well as at residences and other locations, to accommodate those who are working remotely. Additionally, clients are free to pick up their projects at our Omaha location. 

Does limited staff affect turnaround time on our projects?

Turnaround time may or may not be impacted, depending on the size and complexity of your project. Please call us to provide details of your project, so we can provide you with a realistic timeframe.

Is Avalon following the recommended preparedness plan in each office?

Yes. We are taking all the necessary precautions as laid out by the Center for Disease Control (CDC), the World Health Organization (WHO), and other government entities, so that we may keep our employees, customers, and communities safe. 

Are sales representatives working and available?

Yes. Sales representatives are working remotely and will provide you with the same level of service as always. They are working remotely and can be reached via email and cell phone and are capable of holding video conferences via Microsoft Teams, if you prefer.

Are your eDiscovery and cybersecurity service lines operating?

Yes. Digital forensics, electronic discovery, and cybersecurity services are fully operational.

Avalon Rochester

585.242.9999

What is Avalon’s availability during this stay-at-home work order in Rochester?

We are following the guidelines set forth by the State of New York. We will remain operational, with some staff working remotely and a limited staff onsite to service your daily needs. Please communicate to us through normal channels.

Are you still providing pickup and delivery services?

Yes. Due to the sensitivity of the COVID-19 crisis, we are taking great care in following safety protocol measures. We will be performing pickup and delivery services at your company as always, as well as at residences and other locations, to accommodate those who are working remotely. Additionally, clients are free to pick up their projects at our Rochester location.

Does limited staff affect turnaround time on our projects?

Turnaround time may or may not be impacted, depending on the size and complexity of your project. Please call us to provide details of your project, so we can provide you with a realistic timeframe.

Is Avalon following the recommended preparedness plan in each office?

Yes. We are taking all the necessary precautions as laid out by the Center for Disease Control (CDC), the World Health Organization (WHO), and other government entities, so that we may keep our employees, customers, and communities safe. 

Are sales representatives working and available?

Yes. Sales representatives are working remotely and will provide you with the same level of service as always. They are working remotely and can be reached via email and cell phone and are capable of holding video conferences via Microsoft Teams, if you prefer.

Are your eDiscovery and cybersecurity service lines operating?

Yes. Digital forensics, electronic discovery, and cybersecurity services are fully operational.

Avalon Syracuse

315.471.3333

What is Avalon’s availability during this stay-at-home work order in Syracuse?

We are following the guidelines set forth by the State of New York. We will remain operational, with some staff working remotely and a limited staff onsite to service your daily needs. Please communicate to us through normal channels.

Are you still providing pickup and delivery services?

Yes. Due to the sensitivity of the COVID-19 crisis, we are taking great care in following safety protocol measures. We will be performing pickup and delivery services at your company as always, as well as at residences and other locations, to accommodate those who are working remotely. Additionally, clients are free to pick up their projects at our Syracuse location.  

Does limited staff affect turnaround time on our projects?

Turnaround time may or may not be impacted, depending on the size and complexity of your project. Please call us to provide details of your project, so we can provide you with a realistic timeframe.

Is Avalon following the recommended preparedness plan in each office?

Yes. We are taking all the necessary precautions as laid out by the Center for Disease Control (CDC), the World Health Organization (WHO), and other government entities, so that we may keep our employees, customers, and communities safe. 

Are sales representatives working and available?

Yes. Sales representatives are working remotely and will provide you with the same level of service as always. They are working remotely and can be reached via email and cell phone and are capable of holding video conferences via Microsoft Teams, if you prefer.

Are your eDiscovery and cybersecurity service lines operating?

Yes. Digital forensics, electronic discovery, and cybersecurity services are fully operational.

Avalon Tampa

813.221.3266

What is Avalon’s availability during this stay-at-home work order in Tampa?

We are following the guidelines set forth by the State of Florida. We will remain operational, with some staff working remotely and a limited staff onsite to service your daily needs. Please communicate to us through normal channels.    

Are you still providing pickup and delivery services?

Yes. Due to the sensitivity of the COVID-19 crisis, we are taking great care in following safety protocol measures. We will be performing pickup and delivery services at your company as always, as well as at residences and other locations, to accommodate those who are working remotely. Additionally, clients are free to pick up their projects at our Tampa location.

Does limited staff affect turnaround time on our projects?

Turnaround time may or may not be impacted, depending on the size and complexity of your project. Please call us to provide details of your project, so we can provide you with a realistic timeframe.  

Is Avalon following the recommended preparedness plan in each office?

Yes. We are taking all the necessary precautions as laid out by the Center for Disease Control (CDC), the World Health Organization (WHO), and other government entities, so that we may keep our employees, customers, and communities safe. 

Are sales representatives working and available?

Yes. Sales representatives are working remotely and will provide you with the same level of service as always. They are working remotely and can be reached via email and cell phone and are capable of holding video conferences via Microsoft Teams, if you prefer.

Are your eDiscovery and cybersecurity service lines operating?

Yes. Digital forensics, electronic discovery, and cybersecurity services are fully operational.

Avalon Utica

315.724.5555

What is Avalon’s availability during the stay-at-home work order in Utica?

Utica will remain minimally staffed to service our essential business clients.

Our current business hours are: Monday – Friday, 8:00 a.m. – 5:00 p.m.

Are you still providing pickup and delivery services?

Yes. Due to the sensitivity of the COVID-19 crisis, we are taking great care in following safety protocol measures. We will be performing pickup and delivery services at your company as always, as well as at residences and other locations, to accommodate those who are working remotely. Additionally, clients are free to pick up their projects at our Utica location.

Does limited staff affect the turnaround time on our projects?

Turnaround time may or may not be impacted, depending on the size and complexity of your project. Please call us to provide details of your project, so we can provide you with a realistic timeframe

Is Avalon following the recommended preparedness plan in each office?

Yes. We are taking all the necessary precautions as laid out by the Center for Disease Control (CDC), the World Health Organization (WHO), and other government entities, so that we may keep our employees, customers, and communities safe. 

Are sales representatives working and available?

Please call our office directly and we will service your account as quickly as possible.

Are your eDiscovery and cybersecurity service lines operating?

Yes. Digital forensics, electronic discovery, and cybersecurity services are fully operational.